Refund Policy

Last updated: 30 September 2026

Your first payment: 14-day money-back guarantee

If you ask within 14 days of your first subscription payment, we'll refund it in full, whatever the reason, and cancel your subscription.

Monthly renewals

Each month is paid in advance. When you cancel, you keep access until the end of the month you've paid for, and you won't be charged again. We don't give partial refunds for the rest of a month that has already started, except where the law requires it or where something has gone wrong on our side (for example, you were charged twice or charged after cancelling).

How to get a refund

MOAI is sold through our reseller, Paddle.com, who is the Merchant of Record for all our orders and handles refunds. To request one, either:

• reply to the receipt email Paddle sent you, or look up your order at paddle.net; or
• email us at jack@successfit.net with the email address you subscribed with.

Refunds go back to the original payment method, usually within 5–10 working days depending on your bank.

How to cancel

In the app, go to Profile → Manage Subscription. Cancelling stops future payments. It doesn't delete your account or progress.

Your legal rights

This policy is in addition to your statutory rights as a consumer, including your rights if a digital service isn't as described or doesn't work properly. For payment-related terms, see also Paddle's buyer terms.